For help with Edmark Online or other books and materials — 
Please email support@proedinc.com. Please tell us the nature of your question and we'll get right back to you!

What is PRO-ED's official policy on tele-assessment?
Download and read our policy at:
https://www.proedinc.com/Downloads/PRO-ED_Tele-Assessment.pdf

Where can I get some answers about my PRO-ED Tests?
For technical questions on tests and test software, please email the Test Development Department your question: testquestion@proedinc.com. General response time is within 1-2 business days.

What is your address for mailing orders?
PRO-ED Inc.
Attn: Orders
1301 W. 25th Street, Suite 300
Austin, TX 78705-4248

What is your remittance address/where should I send payment?
PRO-ED Inc.
Attn: Payments
P.O. Box 679029
Dallas, TX 75267-9029

What are your phone and fax numbers for placing orders?
TOLL FREE PHONE (800) 897-3202
LOCAL PHONE (512) 451-3246
TOLL FREE FAX (800) 397-7633
LOCAL FAX (512) 451-8542

What are your shipping and handling charges?

Inside the US:

Ground:	10% of your total order
Expedited (2nd day):	15% of your total order
Expedited (Next day):	20% of your total order

Outside the US:

Canada:	15% of your total order
Overseas:	20% of your total order

What are Customs and Duties on foreign shipments?
Customs charges and duties may be applied to a shipment when it enters a foreign country. These charges are determined by the country's government and are collected by the package courier upon delivery of goods. The carrier, acting as customs broker, may also charge a processing fee that you are responsible for paying. PRO-ED plays no role in assigning or collecting these duties.

What is your order processing time?

US:	10-15 business days for regular shipping
Canada:	10-15 business days for regular shipping
Overseas:	10-15 business days for regular shipping

 

Please explain the "PRO-ED 30-Day Guarantee."
All our products are sold on a 30-day approval. If you are not satisfied, you can return any product within 30 days from the date you receive it for a full refund, less handling charges.

What is your returns policy?
Please include a copy of your invoice and the reason for your return with the item. In order to expedite your credit, please make sure that the item is in saleable condition and is not out of print by calling our toll free number: (800) 897-3202.

Other Return Questions?
Simply call: 800-897-3202 or Local: 512-451-3246

Returns address and policy:
PRO-ED, Inc.
c/o LSC Returns
5544 W. 74th St.
Indianapolis, IN 46268

What is your Federal Tax ID number?
Tax ID #: 74-1916673

Where can I get some help with the Digital Downloads that I have purchased in the past?
For assistance with Digital Downloads, send an email to: booksandmaterialsquestions@proedinc.com. attach your invoice, include your email address, daytime phone, and a detailed description of the issue related to your Digital Download.

How does PRO-ED Handle Alternative Media Requests?
Alternative media files are electronic copies of PRO-ED products that we provide to customers who have a disability that impairs their ability to read print (e.g., blindness or dyslexia). Customers use these files to enable them to read the product using scanning software or to create large print versions of the item. Alternative media files are NOT e-books. There is no charge for the files, but customers (including students) must first purchase a print copy.

Students must make the request for alternative media through their school's Office for Students with Disabilities (OSD). If for some reason no electronic files are available, we will send a print copy of the item for the OSD to scan to create files. PRO-ED does not provide files directly to students. To obtain alternative media files for a product, the request must come from the school's OSD and should include the product title(s) and author's name(s). The request must be submitted in writing via mail, e-mail, or fax.

Customers other than students should download our Request for Alternative Media Form (Adobe Acrobat Reader required) and return it via mail, e-mail, or fax. If for some reason no electronic files are available, we will give permission for the product to be scanned to create files. Customers will need to provide a description of their disability, proof of purchase, and the title and author names of the product requested. Material is strictly limited to the sole use of the person making the request and cannot be distributed to others.

Please submit alternative media requests to PRO-ED Inc, 1301 W. 25th Street, Suite 300, Austin, Texas 78705 OR e-mail to production-clerk@proedinc.com OR fax to 512-302-9128.

What is your policy regarding desk copies?
We offer complimentary e-book desk copies to teachers and professors who are requiring 10 or more students to purchase a copy of that title (usually a book) for a college course. You will receive an e-book for your review copy or desk copy, accompanied by an e-book Instructor’s Manual, if one is available. To request your e-book desk copy, simply send an e-mail to deskcopy@proedinc.com from your university email address with the following information: instructor's name; course title, number, and semester; and an estimate of the number of students you're expecting to attend the course.

Do you offer discounts on your products for training purposes?
Yes, if you're purchasing a test or part of a test for the sole purpose of teaching students to administer that test in a formal educational setting, then you qualify for our 40% Test-Training Discount (available only to accredited university training programs and courses on the purchase of tests). To obtain this discount, you'll need to provide us some basic information about the course for which you're ordering the test(s): title, number, semester offered, and the number of students you're expecting to attend. For more information, contact marketing@proedinc.com.